Warranty & Guarantee
At Etreluxe, our commitment to quality goes beyond design, craftsmanship, and installation. We believe that investing in a beautifully designed space should come with lasting confidence and dependable support.
That is why every Etreluxe product is backed by a 10-Year Product Warranty and a Lifetime Service
Guarantee, ensuring that our relationship with clients continues long after their project is completed.
10-YEAR PRODUCT WARRANTY
All Etreluxe products come with a 10-year warranty, providing assurance of quality, craftsmanship, and manufacturing standards.
The warranty covers manufacturing defects and workmanship-related issues arising under normal usage conditions, subject to the applicable warranty terms and conditions.
In the event of a verified manufacturing defect during the warranty period, our technical team will assess the issue and arrange for appropriate repairs or replacement of the affected components, as applicable.
The warranty does not cover damage resulting from improper usage, accidental damage, mishandling, unauthorised modifications, third-party repairs, or normal wear and tear.
LIFETIME SERVICE GUARANTEE
At Etreluxe, we believe that exceptional service should never have an expiry date.
Our Lifetime Service Guarantee ensures that clients can reach out to us for product-related servicing and assistance throughout the lifetime of their Etreluxe products.
Our service visits and service labour are provided free of charge, for life. This means Etreluxe will not charge clients for our team's visit, inspection, or servicing work.
However, if servicing requires new materials, replacement hardware, spare parts, or additional products, the cost of these items will be charged separately at actuals, where they are not covered under the product warranty.
This commitment reflects our belief in building lasting relationships with our clients and standing behind every product we deliver.
SERVICE COVERAGE ACROSS INDIA
Our Lifetime Service Guarantee is available to Etreluxe clients across India, with the following conditions:
- Within Mumbai and Delhi: Service visits and labour are provided free of charge, subject to the applicable service terms.
- Outside Mumbai and Delhi: Service visits and labour remain free of charge. However, the client will be responsible for the actual travel, accommodation, and food expenses incurred by our service team. Any applicable expenses will be communicated to the client before the service visit is arranged.
WARRANTY & SERVICE CONDITIONS
To ensure transparency, the following conditions apply:
- The 10-year product warranty applies from the date of delivery or installation handover, as specified in the order documentation.
- Warranty claims are subject to inspection and verification by Etreluxe's technical team.
- The Lifetime Service Guarantee covers service visits and labour, but does not include the cost of new materials, replacement hardware, spare parts, or additional products unless separately covered under warranty.
- Servicing and replacement of components are subject to technical feasibility and availability of compatible parts.
- Damage caused by misuse, negligence, external factors, or unauthorised alterations may not qualify for free replacement under warranty. However, service labour will continue to remain free under the Lifetime Service Guarantee
- Any applicable travel, food, and accommodation expenses for service visits outside Mumbai and Delhi will be borne by the client.
- All warranty and service commitments remain subject to applicable terms and conditions and statutory consumer rights.
REQUESTING WARRANTY OR SERVICE SUPPORT
For warranty claims, service requests, or product-related assistance, clients can contact our team at info@etreluxeindia.com.
Please share your order details, a brief description of the issue, and photographs where applicable, so our team can assess the concern and coordinate the necessary assistance.
At Etreluxe, our commitment doesn't end with installation. We stand by our products for 10 years, and by our clients for a lifetime.