Cancellation & Refund Policy
At Etreluxe, we specialise in bespoke interior solutions, custom-manufactured furniture, and premium products sourced from leading international brands. Every order is manufactured or specially procured according to the client's approved designs, specifications, materials, finishes, and individual requirements.
ORDER CONFIRMATION & CANCELLATION
All orders are considered confirmed and enter the production or procurement process immediately upon receipt of the advance payment.
As our products are custom-made or specially ordered, no cancellations, modifications, or changes to the order are permitted once the advance payment has been received.
This policy applies to all Etreluxe products, including internationally sourced brands and in-house manufactured products. Clients are requested to carefully review and approve all designs, dimensions, specifications, materials, finishes, quantities, and other order details before making the advance payment.
REFUND POLICY
As every order is customised or specifically procured, all payments made towards confirmed orders are non-refundable, except where otherwise required by applicable law.
Refunds will not be provided for customer-initiated cancellations, changes in preferences, or requests to modify approved designs or specifications after order confirmation.
DAMAGED OR DEFECTIVE PRODUCTS
At Etreluxe, we are committed to maintaining high standards of quality across manufacturing, procurement, delivery, and installation.
In the unlikely event that a product is delivered with a verified manufacturing defect or damage, the affected product or component may be eligible for repair or replacement, subject to the applicable warranty terms and conditions, product specifications, and inspection by our technical team.
Replacement eligibility will be assessed on a case-by-case basis. Depending on the nature of the issue, Etreluxe may arrange for repair, replacement of the affected component, or replacement of the product, as appropriate and subject to applicable legal requirements.
This policy does not cover damage resulting from improper usage, mishandling, unauthorised alterations, third- party installations, accidental damage, or normal wear and tear, except where applicable law provides otherwise.
REPORTING DEFECTS OR DAMAGE
Clients are requested to report any visible defects, transit damage, or installation-related concerns as soon as possible, preferably within 48 hours of delivery or installation, along with relevant photographs and order details.
Our team will review the concern, conduct an inspection where required, and determine the appropriate course of action in accordance with the applicable terms and conditions. The recommended 48-hour reporting period does not limit any statutory consumer rights.
CUSTOMER SUPPORT
For order-related enquiries, warranty claims, or after-sales assistance, please contact us at
info@etreluxeindia.com.
Our team is committed to providing professional support and ensuring that every Etreluxe product meets our
standards of quality and craftsmanship.