Placing an Order
At Etreluxe, every product is thoughtfully selected, designed, or crafted to bring your vision to life. Whether you are choosing from our portfolio of leading international brands or opting for our bespoke, in-house manufactured solutions, our team is committed to ensuring a smooth and transparent ordering experience.
Before confirming your purchase, we encourage you to review the following guidelines to understand our ordering process, payment terms, customisation policies, and delivery requirements.
BESPOKE & CUSTOM-MADE PRODUCTS
Many Etreluxe products are made to order, with designs, dimensions, materials, and finishes tailored to individual preferences and project requirements.
Natural materials such as wood, veneer, marble, stone, and leather may exhibit variations in colour, grain, texture, and pattern. These characteristics are inherent to the materials and contribute to the uniqueness of each product.
Similarly, certain handcrafted and hand-finished products may feature subtle variations that reflect their individual craftsmanship.
Product images, material samples, showroom displays, and digital renders are intended as visual references. Minor variations between these representations and the finished product may occur due to natural material characteristics, manufacturing processes, and lighting conditions.
ORDER CONFIRMATION & SPECIAL ORDERS
All Etreluxe orders, including international brands and in-house manufactured products, are processed according to the client's approved specifications.
An order is considered confirmed and enters the production or procurement process immediately upon receipt of the advance payment.
Since products are custom-made or specially procured, orders cannot be cancelled, altered, or modified once the advance payment has been received.
Clients are requested to carefully review and approve all designs, dimensions, configurations, finishes, quantities, and technical specifications before proceeding with payment.
All payments towards confirmed orders are non-refundable for customer-initiated cancellations or changes of preference, except where otherwise required by applicable law.
PAYMENT TERMS
Payment terms, including the advance amount and subsequent payment milestones, will be clearly communicated in the official quotation, proforma invoice, or order confirmation document.
Production and procurement will commence upon receipt of the agreed advance payment and completion of the required design approvals.
The remaining payments must be made according to the mutually agreed payment schedule. Delays in scheduled payments may affect production, dispatch, delivery, or installation timelines.
All payments must be made through approved payment methods communicated by Etreluxe. Appropriate payment acknowledgements and invoices will be issued in accordance with applicable Indian tax regulations.
ESTIMATED DELIVERY TIMELINES
As our products are manufactured or sourced specifically for each order, delivery timelines depend on the product category, level of customisation, material availability, and manufacturing requirements.
Our indicative delivery timeline is approximately 120-145 Working days from the day of Order Confirmation.
These timelines are estimates and may vary depending on the product, design complexity, international shipping, customs clearance, and other factors.
The final delivery timeline will be communicated and confirmed with the client at the time of order confirmation.
Etreluxe will make reasonable efforts to adhere to confirmed schedules and communicate significant changes when necessary.
DELIVERY ADDRESS & SITE INFORMATIONS
Clients are responsible for providing complete and accurate delivery details, including the site address, contact information, floor number, access restrictions, and any special requirements.
Any changes to the delivery address or site conditions must be communicated to Etreluxe as early as possible. Such changes may result in additional transportation, handling, or logistics charges and may affect the delivery schedule.
PREPARING FOR DELIVERY & INSTALLATION
To ensure a smooth installation process, clients are requested to confirm that the site is ready before the scheduled delivery.
This includes ensuring the completion of necessary civil work, flooring, painting, electrical provisions, and other related site activities.
Clients must also ensure that products can be safely transported through available access points, including doorways, corridors, staircases, lifts, and other entryways.
Any special handling arrangements, such as cranes, additional manpower, or specialised lifting equipment, must be communicated in advance and may involve additional charges.
Delays caused by incomplete site conditions, restricted access, or other site-related concerns may result in revisions to the installation schedule and additional applicable charges.
PRODUCT AVAILABILITY
Etreluxe works with a carefully curated portfolio of international brands alongside its own manufacturing facilities in India.
While we make every effort to provide accurate product availability information, certain products, materials, finishes, or configurations may be subject to availability, manufacturing schedules, or supplier limitations.
In the event that a selected product or material becomes unavailable, our team will communicate the situation and discuss suitable alternatives or other appropriate resolutions with the client.
Any proposed substitution affecting the approved specifications will be subject to client approval.
PRICING & TAXES
All prices quoted by Etreluxe are in Indian Rupees (INR), unless otherwise specified.
Applicable Goods and Services Tax (GST), transportation, installation, and any other relevant charges will be communicated through the quotation or order confirmation documents.
Prices may vary depending on product specifications, materials, customisation requirements, international supplier pricing, currency fluctuations, and applicable taxes or duties.
Once an order has been confirmed, the agreed pricing and payment terms will be governed by the official order confirmation and mutually accepted contractual terms.
Etreluxe reserves the right to correct genuine typographical, clerical, or pricing errors in quotations or published information, subject to applicable law and any binding agreement already entered into with the client.
CHANGES TO APPROVED ORDERS
As production or procurement begins immediately upon receipt of the advance payment, changes to confirmed orders are not permitted.
This includes changes to dimensions, materials, finishes, configurations, quantities, or other approved specifications.
Clients are therefore encouraged to finalise all design and technical details before confirming their order.
QUALITY, WARRANTY & PRODUCT CONCERNS
Etreluxe is committed to delivering products that meet high standards of quality, craftsmanship, and functionality.
In the unlikely event of a manufacturing defect, transit damage, or installation-related issue, clients are encouraged to notify our team promptly, preferably within 48 hours of delivery or installation.
Verified defects or damage may qualify for repair or replacement, subject to the applicable product warranty, inspection, and terms and conditions.
Warranty coverage and service eligibility may vary depending on the product category, manufacturer, nature of the issue, and usage conditions.
These terms do not restrict any remedies or rights available to consumers under applicable Indian law.
ORDER ASSISTANCE & CUSTOMER SUPPORT
Our team is available to guide you through product selection, design approvals, order confirmation, delivery coordination, and after-sales support.
For assistance with an existing order, payment-related enquiries, or delivery updates, please contact us at info@etreluxeindia.com.
At Etreluxe, our commitment extends beyond creating beautiful spaces. We aim to make every stage of the journey, from your first conversation to the final installation, as seamless and considered as the products we deliver.