Terms of Use

Welcome to Etreluxe India. These Terms of Use govern your access to and use of the Etreluxe India website, digital platforms, design studio services, and purchasing processes. By accessing our platform, consulting with our design advisors, or placing an order, you agree to be bound by these terms.

1. ACCEPTANCE OF TERMS

By accessing or using the digital platforms and services of Etreluxe India ("Etreluxe", "we", "us", or "our"), you confirm that you have read, understood, and agreed to these Terms of Use and our Privacy Policy. If you do not agree to these terms, please refrain from using our online platforms and services.

2. INTELLECTUAL PROPERTY & DESIGN RIGHTS

All content featured across our platforms—including design renders, product images, architectural photography, logo designs, text, graphics, surface textures, and brand collateral—is the exclusive property of Etreluxe India or its international brand partners and ateliers.

• Permitted Use: Content may be viewed, downloaded, or printed solely for personal, non-commercial design planning and client references.

• Prohibited Use: Reproduction, modification, distribution, public display, or commercial exploitation of any material without express written consent from Etreluxe India is strictly prohibited.

3. PRODUCT SPECIFICATIONS & BESPOKE NATURE

Etreluxe India curates premium European kitchens, custom wardrobes, luxury interior surfaces, architectural hardware, and high-end furniture.

• Natural & Artisan Variations: Due to the bespoke, hand-crafted, and organic nature of luxury woods, stones, leathers, and metallic finishes, minor variations in texture, grain, and tone are inherent characteristics and not considered manufacturing defects.

• Accuracy of Display: While we make every effort to display materials and finishes accurately, screen resolutions and lighting environments may affect visual perception. We encourage visiting our physical design studios to review physical swatches and samples prior to order confirmation.

4. PRICING, PAYMENT & TAXES

• Pricing Currency: All prices displayed on our platforms or communicated in official quotations are in Indian Rupees (INR) unless otherwise specified, and are subject to applicable local taxes, including Goods and Services Tax (GST).

• Price Modifications: Etreluxe India reserves the right to update product pricing, specification details, and freight estimates without prior notice.

• Order Errors: In the event of an inadvertent error in pricing or product information, we reserve the right to correct the inaccuracy and adjust or cancel affected orders accordingly.

5. ORDER CONFIRMATION & DEPOSITS

• Bespoke & Special Orders: Production and procurement for bespoke or custom orders commence immediately upon order placement and deposit receipt. Special orders require a non-refundable 50% deposit.

• Cancellation Policy: As per our policy, special, custom, and standard orders cannot be canceled, modified, or returned once confirmed and dispatched.

6. LIMITATION OF LIABILITY & WARRANTY

Etreluxe India provides a limited warranty covering structural integrity and core manufacturing details for residential installations.

• Normal wear and tear, surface aging, natural patina development, fading due to environmental light, and damage resulting from misuse or improper third-party handling are explicitly excluded.

• To the fullest extent permitted by law, Etreluxe India shall not be liable for indirect, incidental, or consequential damages arising from site access delays, third-party site preparation issues, or improper installation not performed by our certified technical teams.

7. GOVERNING LAW & JURISDICTION

These Terms of Use shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms, our platforms, or purchases shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India.