Frequently Asked Questions
Welcome to Etreluxe India. Below you will find answers to frequently asked questions regarding our curated luxury portfolios, ordering procedures, delivery standards, and warranty guidelines.
ABOUT ETRELUXE
Etreluxe is a luxury interior solutions company offering a curated portfolio of leading international brands alongside bespoke, in-house manufactured products. From kitchens, wardrobes, furniture, doors, partitions, and windows to complete interior solutions, we bring design, craftsmanship, and execution together under one roof.
Our portfolio includes luxury kitchens, wardrobes, walk-in closets, furniture, doors, partitions, architectural windows, and bespoke interior solutions. We also offer interior design and turnkey execution services for residential and commercial projects.
Yes. Etreluxe represents leading international brands while also offering premium, custom-manufactured products through our in-house manufacturing facilities in India.
Etreluxe has a presence in Mumbai and Delhi, where clients can explore a selection of our international brands, materials, finishes, and interior solutions.
PRODUCTS & CUSTOMISATION
Yes. Most of our products are made to order and can be customised in terms of dimensions, layouts, materials, finishes, and configurations, depending on the product and brand.
Absolutely. Our team helps clients explore a wide range of materials, finishes, and design possibilities to create solutions that complement their space and preferences.
Yes. We encourage clients to visit our showrooms to experience our products, explore material samples, and discuss their requirements with our design team.
Yes. Etreluxe has its own manufacturing capabilities in India, allowing us to offer customised furniture, wardrobes, kitchens, and other interior solutions with control over design, production, and quality.
Product images, renders, and showroom displays are intended as visual references. Natural materials such as wood, stone, and leather may feature variations in colour, grain, and texture. Final specifications are confirmed during the design approval process.
DESIGN & PROJECT SERVICES
Yes. Our in-house design team works with clients on space planning, product selection, material coordination, and design development, depending on the scope of the project.
Yes. Etreluxe offers turnkey interior solutions, bringing design, manufacturing, procurement, and execution together to deliver a coordinated project experience.
Absolutely. We frequently collaborate with architects and interior designers, providing product expertise, technical support, customisation, and execution assistance.
Yes. Etreluxe caters to projects across India, subject to project location, scope, and service feasibility.
Yes. Our extensive portfolio allows clients to explore coordinated solutions for multiple spaces, including kitchens, wardrobes, living areas, bedrooms, doors, partitions, and windows.
ORDERS & PAYMENTS
You can begin by contacting our team or visiting one of our showrooms. After understanding your requirements, we assist with product selection, design development, technical specifications, and quotation. Orders are confirmed upon approval of the final details and receipt of the agreed advance payment.
Yes. An advance payment is required to confirm an order and initiate the production or procurement process. The applicable payment terms will be communicated in your quotation or order confirmation.
No. As all products are custom manufactured or specially procured, orders enter production or procurement immediately upon receipt of the advance payment. Therefore, customer-initiated cancellations, changes, or modifications are not permitted after order confirmation, subject to applicable law.
Advance payments are non-refundable for customer-initiated cancellations or changes after order confirmation, except where refunds are required under applicable law.
Applicable GST, delivery, installation, and other charges will be clearly specified in the quotation or order confirmation, depending on the product and project requirements.
DELIVERY & INSTALLATION
Our indicative delivery timeline is approximately 120-145 working days from the day of Order confirmation. These timelines vary depending on the product, customisation, and project requirements. The final delivery timeline is confirmed with the client at the time of order confirmation.
Yes. Our team coordinates the delivery and installation of products as per the agreed project scope and order terms.
Yes. Clients are responsible for ensuring that necessary civil work, flooring, painting, electrical provisions, and access arrangements are completed before the scheduled installation.
If the site is not ready, delivery or installation may need to be rescheduled. Any additional storage, transportation, handling, or related charges, where applicable, will be communicated based on the circumstances and agreed terms.
Yes. Our team provides relevant updates regarding production, procurement, shipping, and delivery milestones to help clients stay informed throughout the process.
WARRANTY & AFTER-SALES SERVICE
Yes. Warranty coverage varies depending on the product category, manufacturer, and brand. The applicable warranty terms and conditions will be communicated as part of the purchase documentation.
Please contact our team as soon as possible, preferably within 48 hours of delivery or installation, with photographs and relevant order details. Our technical team will assess the issue and arrange appropriate repairs or replacements where applicable, subject to warranty terms and statutory consumer rights.
Yes. We provide after-sales assistance for our products in accordance with the applicable manufacturer's warranty, service terms, and product requirements.
Our team can assist with repair enquiries and replacement-part requirements, subject to product availability, manufacturer support, warranty coverage, and applicable service charges.
GETTING IN TOUCH
You can contact our team through the Etreluxe website or reach out directly to arrange a showroom visit or consultation.
For product enquiries, order updates, project consultations, or after-sales support, please email info@etreluxeindia.com. Our team will be happy to assist you.