Shipping & Delivery

At Etreluxe, we are committed to ensuring that every order is delivered safely, efficiently, and within the estimated timeline. As many of our products and interior solutions are custom-designed, manufactured, or sourced from international brands, delivery timelines may vary depending on design approvals, material availability, production schedules, import processes, and project complexity.

ESTIMATED DELIVERY TIMELINES

Our standard estimated delivery timeline is approximately 120-145 Working days from the date of order confirmation.

These timelines are indicative and may vary depending on the specific product, customisation requirements, manufacturing processes, and other project-related factors. The final delivery timeline will be discussed, communicated, and confirmed with the client at the time of order confirmation.

Our team strives to maintain clear communication throughout the process, keeping clients informed of important updates and milestones.

SITE READINESS & INSTALLATION

Delivery and installation are coordinated with the client or their designated site representative to ensure a smooth and efficient process. Clients are responsible for ensuring that the site is accessible, safe, and ready for installation, including the completion of necessary civil work, electrical provisions, flooring, painting, and other related activities.

Any delays arising from incomplete site conditions, restricted access, or changes to the approved design may affect the estimated delivery and installation schedule.

TRANSPORTATION & HANDLING

All products are transported through our dedicated logistics network or trusted third-party partners experienced in handling premium furniture, architectural products, and interior components. We take appropriate precautions to ensure that products are carefully packed, transported, and handled.

In the unlikely event of damage during transportation or installation, our team will assess the situation and arrange for the necessary repairs or replacements, where applicable, in accordance with our warranty and service policies.

DELIVERY CHARGES & SUPPORT

Any applicable delivery, transportation, or installation charges will be communicated at the time of order confirmation. These charges may vary based on the product category, order size, delivery location, site accessibility, and any special handling requirements.

While Etreluxe makes every effort to adhere to confirmed schedules, timelines may occasionally be affected by circumstances beyond our control, including international shipping delays, customs clearance, supply chain disruptions, or unforeseen site conditions. In such cases, our team will communicate any significant changes and work towards a timely resolution.

For delivery-related enquiries, installation coordination, or order updates, please contact us at info@etreluxeindia.com. Our team will be happy to assist you.