Privacy

Welcome to Etreluxe India. We respect your privacy and are committed to safeguarding the personal information you share with us. Whether you are exploring our design studios online or consulting with our architectural and interior design teams in person, we want you to be fully informed about how we collect, use, and protect your information.

OUR COMMITMENT TO PRIVACY

Etreluxe India ("Etreluxe", "we", "us", or "our") values you as a client and takes the security and privacy of your data seriously. This Privacy Notice outlines how we handle personal information collected through our official websites, digital platforms, physical design studios, and client communications.

INFORMATION WE COLLECT

To provide you with a seamless luxury experience, tailored design consultations, and white-glove service, we may collect the following categories of information:

• Identifiers & Contact Details: Such as your full name, billing and shipping addresses, telephone number, and email address.

• Project & Commercial Information: Records of products, designer kitchens, wardrobes, surfaces, or architectural hardware you have purchased, considered, or inquired about, along with your design preferences and specifications.

• Communications & Support: Correspondence, project notes, feedback, and customer service inquiries exchanged with our team.

• Digital & Technical Data: Information collected automatically when you visit our online platforms, including browser type, device information, IP address, and interaction data via cookies and similar technologies.

HOW WE USE YOUR INFORMATION

We utilize your personal information solely to deliver exceptional service and execute your luxury home or commercial projects, including:

• Fulfilling Orders & Projects: Processing your purchases, managing bespoke atelier orders, coordinating white-glove deliveries, and providing warranty support.

• Bespoke Design Services: Collaborating with your architects, interior designers, or contractors to deliver personalized consultations and spatial layouts.

• Client Communications: Sending project updates, design inspiration, product catalogs, and invitations to exclusive Etreluxe events (with your consent).

• Platform Enhancement: Analyzing website interactions and client feedback to continuously refine our digital and physical studio experiences.

DATA SHARING & CONFIDENTIALITY

Etreluxe India respects the confidentiality of your personal and project information. We do not sell or trade your data. We share information only with trusted partners strictly necessary to fulfill your engagement, such as:

• International Ateliers & Logistics Partners: Trusted manufacturers and white-glove delivery specialists required to build and deliver your custom pieces safely.

• Authorized Service Providers: IT, payment processing, and security partners who assist in operating our business.

YOUR RIGHTS & CHOICES

You maintain control over your personal information. You have the right to:

• Request access to the personal data we hold regarding your profile and projects.

• Request corrections to inaccurate information.

• Opt out of marketing communications or promotional updates at any time by contacting us directly.

CONTACTING US

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please connect with your dedicated Etreluxe representative or reach out to our client care team through our official channels.